Terms & Conditions

Introduction

Collins Debden, an e-commerce website at www.collinsdebden.com (“website”), is operated and registered by Nippecraft Limited (“Nippecraft”, “we”, “us”). The registered address of Nippecraft is at 9 Fan Yoong Road, Singapore 629787.

Please take some time to read the Terms and Conditions before ordering any Products from the website. By using this website, you acknowledge and agree to these Terms and Conditions. We reserve the right to amend the Terms and Conditions at any time. You are advised to check these Terms and Conditions periodically to update yourself before making a purchase(s).

For general enquiries or further clarifications, please do contact us at hello@collinsdebden.com. Please note that we are available from Monday to Friday, 9am to 5pm (Singapore time), excluding Saturday, Sunday, and Public Holidays.

Copyright

The entire Collins Debden website, copy, images, logo, text, content and unique method of showcasing Products is the copyright of Nippecraft. Permission is granted to electronically reproduce and print in hard copy portions of this website for the sole purpose of placing an order with Collins Debden or using this website as a shopping resource. Any other use of materials on this website (including reproduction for purposes other than those noted above and modification, distribution, communication or republication) without our written consent is prohibited.

Products

We have done our best to display as accurately as possible the colours of the Products shown on the website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate. Products, as seen on the website, may differ slightly from the actual product that you receive.

Some Products are made from genuine leather. Since leather is a natural product, the patina and dye will vary between pieces, creating a beautifully unique look for each individual product. We recommend treating your leather product with good leather oil or balm to keep it looking great and prevent cracking or deterioration.

Warranty

Due to the nature of our products as consumer goods, no warranty is provided for Products after receipt of delivery. We encourage you to take careful care of your Collins Debden product. Specific care instructions are included on all product pages on the website. For all Products, please ensure to avoid prolonged exposure to direct sunlight or excessively humid conditions.

Limitations On Quantity; Corrections Of Errors And Inaccuracies

All products are subject to availability. We reserve the right to limit the quantity of the products we supply, supply only part or whole. You will be informed if we are unable to fulfill your order. 

While Nippecraft will make every reasonable effort to present accurate information on this website, the information may contain typographical errors or inaccuracies and may or may not be complete or current. Neither Nippecraft nor the content provider makes any representations or warranties, whether express, implied in law, or residual, as to the accuracy, completeness or reliability of information, data, and content contained in this website and shall not be bound in any manner by any information contained on this website.

We, therefore, reserve the right to correct any errors, inaccuracies or omissions to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. In the case of such an occurrence, please refer to our Exchange policy. 

Indemnity

You agree to indemnify, defend, hold harmless Collins Debden, Nippecraft, its directors, officers, employees, consultants, agents and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this website or your breach of terms and conditions.

Eligibility

By accepting these Terms and Conditions, you represent and warrant that you are over the age of eighteen (18) years. If you are under eighteen (18), you may place an order only with the involvement of a parent or guardian.

In order to place an order, you will be required to create an account on the website. Please only provide information that is accurate and true. Do not misuse the website by creating multiple user accounts.

Placing Your Order

Any contract for purchases through this website will be made with Nippecraft.

You may place an order by adding items to your ‘Cart’ on the website and clicking the ‘Check Out’ button. Once you have placed your order, we will issue you an Order Number. You will be notified that your order is being processed when you receive an Order Confirmation email; however, proof of order is not proof of purchase.

Nippecraft reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. If we cannot process or accept your order after payment is received, we will contact you by email or telephone.

Pricing & Payment

All prices displayed on the website are quoted in Singapore Dollars and inclusive of Goods and Services Tax (“GST”). While we try to ensure that all prices on our website are accurate, errors may still occur. In the case that we discover an error in the price of the Products you have ordered, you will be given the option to reconfirm at the correct price or cancel your order. If we are unable to contact you, the order will be treated as cancelled.

Payments will go through PayPal, enabling you to pay with your credit cards, debit cards, bank account, or if there are discount coupons.

Shipping & Delivery

For security reasons, Collins Debden purchases will require a signature upon delivery. Purchases will not be shipped to military zones, PO Boxes, offshore Singapore islands, Changi Airport terminals, and Sentosa. While our Collins Debden website is currently set up for deliveries only within Singapore, if you are an international customer interested in purchasing our Products, please do contact us at hello@collinsdebden.com with more details.

Additional gift-wrapping is not available at this moment. If your order consists of more than one product, we may ship the items to you separately. Collins Debden and Nippecraft cannot be held responsible for unanticipated delivery delays beyond our control.

If you are unavailable to accept your delivery, our carrier may leave a note or card with instructions on how to arrange for re-delivery or collection.

In the case that you still cannot accept the delivery within ten (10) working days from the date of our first delivery attempt, you will be contacted for a re-delivery, which will incur an additional fee of $5. The re-delivery fee of $5 will be charged for every subsequent re-delivery after 2 attempts. 

Ownership and risk of loss or damage to all Products will pass to you upon accepting delivery.

Changes Or Cancellation By Customer

If you discover that you have made a mistake with your order after you have already submitted it to the website, do contact us within the same day of the transaction between 9am to 5pm at hello@collinsdebden.com. However, orders which have already been dispatched may not be cancelled or modified. Please note that we do not have a returns or refund policy but we have an exchange policy.

 

Exchanges Policy

We will do a one-to-one exchange if your item meets the following criteria:

- Incorrect Item
- Defective Item


Please email hello@collinsdebden.com with your order number and an image of the defective/wrong item within 7 days upon receiving your item. Returned items must be in good and unused. Once the exchange is confirmed, we will arrange for a re-delivery of the correct item. Your item will be shipped out within 3 to 5 working days. 

Our Liability

In no event shall Collins Debden or Nippecraft be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect, special, incidental or consequential loss or damage of any kind including but not limited to loss of use, loss of data, loss of business or profits, howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.

Your Data – Use And Protection

Please see the Privacy Policy section of the website for full details of how we use and protect your personal information. You consent to any personal information that we may obtain about you (either via this website, by email, telephone or any other means) being collected, stored and otherwise processed in accordance with the terms of the Privacy Policy. We may update our Privacy Policy from time to time, in our sole discretion, and post an updated version of the Privacy Policy section of the website.

Force Majeure

Nippecraft shall not be liable for any failure or delay in performing any of its obligations under these Terms and Conditions if such failure or delay is caused by circumstances beyond our reasonable control and we shall be entitled to a reasonable extension of time for the performance of such obligations.

Entire Agreement

These Terms and Conditions together with your order constitute the entire agreement between you and Nippecraft in relation to your use of the Collins Debden website and the supply of the Products to you by Nippecraft. These Terms and Conditions cannot be varied except by us in writing or by email. Neither you nor Nippecraft shall be bound by any express, tacit or implied representation, warranty, promise or the like not recorded herein. Unless specifically stated, these Terms and Conditions supersede and replace all prior commitments, undertakings or representation, whether written or oral, between you and Nippecraft.

Modification/Alteration

We may at any time modify any relevant Terms and Conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant Terms and Conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore without giving effect to any principles of conflict of law, and any disputes arising in connection with this website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith shall be subject to the non-exclusive jurisdiction of the courts of Singapore.